Terms and Conditions
About Us
We are the sons of Faisal Abdul Rahman Raies & Sons Company (Al-Raies Jewelry):
- Commercial Register E-Commerce No. (4031228457) for selling Preciouse Metals and Gem Stones.
- Preciouse Metals Certificate: (11/40311170)
- VAT Registration Number: 310084950500003
We are happy to serve you through our commercial branches that sell gold and jewelry in the city of Makkah (Siteen branch, Al Shawqia branch, Al Awali branch), and we are happy to welcome you to our site www.raiesjewelry.com
These terms and conditions apply to the site and all its departments, branches and websites that refer to these terms and conditions as a safe reference for them.
Purpose of the Site:
The content presented on this site is displayed for informative commercial purposes only, by displaying the products, showing their prices and characteristics, and enabling customers to complete the purchase process through our website. The comments or opinions expressed on this site belong to everyone who posted them and therefore do not reflect our opinions.
Amendment on Terms and Conditions:
Our dear customer, as soon as you visit and use our website, this is an explicit consent of you to all the current terms and conditions. The site also reserves the right to change any of the terms and conditions, whether by canceling, adding or modifying at any time without notice or prior notice, and the changes will be effective once they are published. On the site and accordingly, please review the terms of use and the provisions regularly to keep up with all updates.
How to Use:
· Our dear customer, to use our site you need to follow the steps of use and register. You must be 18 years old and above, or that your visit to our site is under the supervision of a parent or legal guardian.
· We give you a non-transferable license to use the site under the specified terms and conditions. The purpose of this license is to shop for the purchase of personal goods sold on the site. Commercial use or use in the name of any third party is prohibited, except as expressly and transparently permitted by us. Any breach of these terms and conditions will lead to the immediate revocation of the license granted in this paragraph without prior notice.
· Once you register on our site, you agree to receive promotional emails from the site and you can, at a later time, cancel this option and not receive promotional emails by clicking on the link at the bottom of any promotional email.
· Some of the related services and features that may be available on the site require registration or participation. Once you choose to register or subscribe to any of these related services or features, you agree to provide accurate and current information about yourself, and you agree to your commitment to update that data or any changes of your data immediately.
· Bear in mind that each user on the site is responsible for keeping their own passwords or other identification methods safe and secure, and the entire responsibility rests on the account holder with regards to all activities that occur under his password or within his account. In addition, you should inform us of any unauthorized use of your password or account via the means of communication indicated in the terms and conditions.
· Finally, the site is not responsible, directly or indirectly, in any way, for any loss or damage of any kind that may result from a violation of any of the conditions or provisions stipulated or forfeiting any of your personal information.
Purchase Order Acceptance:
Please note that we reserve the right - at our own discretion - to accept, reject or cancel any purchase requisition for any reason and at any time, and we have the right to require you to provide additional information and evidence, and that you cannot purchase products in large quantities through our site for the purpose of reselling them, and your order in large quantities may cause your order to be canceled or not approved.
Trademarks and Copyright:
All intellectual property rights, whether registered or not registered on the site, and all information and designs on the site, are owned by us, including texts, graphics, programs, images, video, music and sound, their selection and formatting, as well as all software classifiers, source codes and major programs. All content on the site is also protected by copyright, as it is a group work subject to the laws of the Kingdom of Saudi Arabia’s copyright and international agreements.
Prices, Payment and Delivery Arrangements:
· We are determined to provide accurate pricing information to all users who visit the site, but there may be errors in some cases, and therefore we reserve the right to refuse or cancel any order if the product is not priced properly, or to inform you of the error and you shall have the right to complete or cancel the order.
· Payment is made via (according to the client).
· Orders are delivered according to the periods described for each request, but it is possible to have delays in the delivery date due to some difficulties, emergency circumstances or force majeure, in which is not entitled to the customer’s objection or the customer claiming any compensation because of it.
· In the event that we delay delivery for more than thirty days from the date of the request, the customer has the right to cancel the process and recover his money without deducting cancellation process fees.
Customer's Error Correction:
Our dear customer, in the event that you make any error regarding any order, you need to inform us of correcting the error within 24 hours of completing the process through the means of communication described in the terms and conditions, and we have the right to approve your new request or cancel the process without collecting the cancellation fee.
Change of Mind:
· You can cancel or amend your order at any time before delivery, by communicating with us via the means of communication described in the terms and conditions unless shipped.
· Applications that are wholly or partially canceled after delivery is subject to policy retrieval and replacement. (Be linking)
Invoice:
Each customer is provided with a purchase invoice for each order that contains product description, delivery date, purchase costs for each product or service, shipping costs, total price and tax clarification imposed on the carrier name and a summary of the terms of exchange and return.
Warranty Terms:
We guarantee to provide the product being purchased is according to the description shown on our site and in accordance with the standards in force in the Kingdom. We also guarantee industry defects, provided that they are dealt with according to the return and exchange policy approved in our site.
Membership Cancellation and Revocation:
In addition to any legal or fair compensation, we may immediately and without prior notice revoke any or all of your rights granted under the terms and conditions when you violate the terms and conditions stated. Once revoked, you must immediately stop visiting and using the site, and we may cancel immediately, as well as any legal or fair compensation, all your passwords or other identification methods, and we reject any visit or use of this site, in whole or in part. Any revocation of this agreement will not affect all rights and obligations (including, but not limited to, payment obligations) of parties issued prior to the revocation date.
Means of Communication and Receiving Complaints:
Our dear customer, we can receive your call or complaint via our email [email protected] or mobile number: 0500568899
Implementing Regulations and Judicial System:
The regulations in force in the Kingdom of Saudi Arabia are the only reference in the interpretation and clarification of the terms and conditions. Unless there is a text in these terms and conditions, and the parties to the agreement agree to refer to the semi-formed committees from the Ministry of Trade as stipulated in Article (19) of the e-commerce system in the event of any dispute arising from that agreement.